ITIL
Course Overview
ITIL is the world’s leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization. In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach. You will:
- Define ITIL and its key concepts.
- Identify the components of the ITIL framework.
- Analyze the ITIL guiding principles.
- Identify the components and functions of the ITIL Service Value System (SVS).
- Analyze the key ITIL management practices.
- Define the general, service, and technical management practices of ITIL.
Course Benefits
- Framework Understanding: Gain a comprehensive understanding of the ITIL framework, its principles, and best practices for managing IT services effectively.
- Improved Service Delivery: Learn methodologies and processes that help streamline IT service delivery, leading to improved efficiency, reliability, and customer satisfaction.
- Standardization: Implement standardized practices across IT operations, promoting consistency and reducing risks associated with ad-hoc approaches.
- Cost Efficiency: Optimize resource allocation and budgeting through better management of IT services, leading to cost savings and improved ROI.
- Enhanced Problem Resolution: Develop skills in incident and problem management, enabling quicker resolution of issues and minimizing service downtime.
Course content
- Introduction to ITIL
- Understanding ITIL Basics
- The ITIL Framework
- The ITIL Guiding Principles
- The ITIL Service Value System
- Key ITIL Practices
- Other ITIL Practices
Weeks: 6 Weeks Hours: 24 Hours